{"id":13026,"date":"2025-08-29T12:12:44","date_gmt":"2025-08-29T20:12:44","guid":{"rendered":"http:\/\/www.flowring.com.cn\/?p=13026"},"modified":"2025-09-23T20:06:40","modified_gmt":"2025-09-24T04:06:40","slug":"bpm%e5%8a%a0%e4%b8%8arpa%e3%80%81ai-agent%ef%bc%8c%e6%96%b0%e4%b8%80%e4%bb%a3bpm%e7%b3%bb%e7%bb%9f%e6%88%90%e5%bd%a2","status":"publish","type":"post","link":"http:\/\/www.flowring.com.cn\/?p=13026","title":{"rendered":"BPM\u52a0\u4e0aRPA\u3001AI Agent\uff0c\u65b0\u4e00\u4ee3BPM\u7cfb\u7edf\u6210\u5f62"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1271\" height=\"953\" src=\"http:\/\/www.flowring.com.cn\/wp-content\/uploads\/2025\/08\/Image-9.jpg\" alt=\"\" class=\"wp-image-13029\"\/><figcaption class=\"wp-element-caption\">\u56fe\u7247\u6765\u6e90\uff1aFreepik.com<\/figcaption><\/figure>\n\n\n\n<p>\u4f01\u4e1a\u6bcf\u5929\u90fd\u9762\u5bf9\u6d77\u91cf\u7684\u91cd\u590d\u6027\u5de5\u4f5c\uff1a\u62a5\u8868\u6574\u7406\u3001\u8bf7\u6b3e\u5ba1\u6838\u3001\u5ba2\u6237\u56de\u590d\u2026\u2026\u4eba\u5de5\u5904\u7406\u65e2\u8017\u65f6\u53c8\u5bb9\u6613\u51fa\u9519\u3002\u597d\u6d88\u606f\u662f\uff0c\u73b0\u5728\u6709\u4e86\u6d41\u7a0b\u81ea\u52a8\u5316\u3001RPA \u548c AI Agent\uff0c\u8fd9\u4e9b\u7e41\u7410\u7684\u4e8b\u60c5\u90fd\u53ef\u4ee5\u4ea4\u7ed9\u7cfb\u7edf\u6765\u505a\uff0c\u8ba9\u4fe1\u606f\u6d41\u3001\u51b3\u7b56\u6d41\u81ea\u52a8\u8dd1\u8d77\u6765\u3002\u66f4\u68d2\u7684\u662f\uff0c\u5f53 BPM\u3001RPA \u548c AI Agent \u4e09\u8005\u7ed3\u5408\uff0c\u4f01\u4e1a\u7684\u6d41\u7a0b\u4e0d\u53ea\u81ea\u52a8\u5316\uff0c\u66f4\u80fd\u667a\u80fd\u5316\u3001\u5b9e\u65f6\u53cd\u5e94\uff0c\u771f\u6b63\u6253\u9020\u667a\u80fd\u4f01\u4e1a\u3002<\/p>\n\n\n\n<p style=\"font-size:24px\"><br><strong>\u4ec0\u4e48\u662f\u6d41\u7a0b\u81ea\u52a8\u5316\uff1f<\/strong><\/p>\n\n\n\n<p>\u6d41\u7a0b\u81ea\u52a8\u5316\uff08Process Automation\uff09\u5176\u5b9e\u5c31\u662f\u628a\u90a3\u4e9b\u91cd\u590d\u3001\u89c4\u5219\u660e\u786e\u3001\u53ef\u4ee5\u9884\u6d4b\u7684\u5de5\u4f5c\u4ea4\u7ed9\u7cfb\u7edf\u6216\u673a\u5668\u53bb\u505a\uff0c\u51cf\u5c11\u4eba\u5de5\u64cd\u4f5c\uff0c\u63d0\u5347\u6548\u7387\u548c\u51c6\u786e\u5ea6\u3002\u8fd9\u4e2a\u8303\u56f4\u5f88\u5e7f\uff0c\u4ece\u6570\u636e\u64b7\u53d6\u3001\u8868\u5355\u586b\u5199\u3001\u7cfb\u7edf\u64cd\u4f5c\uff0c\u5230\u8de8\u90e8\u95e8\u7684\u4efb\u52a1\u534f\u8c03\u90fd\u7b97\u3002\u6838\u5fc3\u76ee\u7684\u5c31\u662f\u8ba9\u300c\u4fe1\u606f\u6d41\u300d\u548c\u300c\u51b3\u7b56\u6d41\u300d\u80fd\u987a\u7545\u8fd0\u4f5c\uff0c\u4e0d\u9700\u8981\u4eba\u624b\u63d2\u624b\u3002<\/p>\n\n\n\n<p>\u4e3e\u4e2a\u4f8b\u5b50\uff0c\u8d22\u52a1\u90e8\u7684\u62a5\u8d26\u548c\u8bf7\u6b3e\u5ba1\u6838\uff0c\u8fc7\u53bb\u5f97\u4eba\u5de5\u9010\u7b14\u68c0\u67e5\u518d\u9001\u4e3b\u7ba1\u7b7e\u6838\uff0c\u73b0\u5728\u53ef\u4ee5\u7528\u81ea\u52a8\u5316\u7cfb\u7edf\u76f4\u63a5\u6bd4\u5bf9\u53d1\u7968\u3001\u68c0\u67e5\u89c4\u5219\uff0c\u5e76\u81ea\u52a8\u53d1\u9001\u7b7e\u6838\u901a\u77e5\u3002\u5ba2\u670d\u90e8\u95e8\u5904\u7406\u987e\u5ba2\u6765\u4fe1\u65f6\uff0c\u4e5f\u80fd\u7528 AI Agent \u81ea\u52a8\u5206\u7c7b\u3001\u56de\u590d\u5e38\u89c1\u95ee\u9898\u3002<\/p>\n\n\n\n<p style=\"font-size:24px\"><br><strong>\u6d41\u7a0b\u81ea\u52a8\u5316\u662f\u4fe1\u606f\u7cfb\u7edf\u7684\u6838\u5fc3<\/strong><\/p>\n\n\n\n<p>\u4e0d\u7ba1\u662f ERP\u3001CRM\u3001HRMS\uff0c\u751a\u81f3\u653f\u5e9c\u7684\u7535\u5b50\u653f\u52a1\u5e73\u53f0\uff0c\u6838\u5fc3\u90fd\u662f\u6d41\u7a0b\u81ea\u52a8\u5316\u3002\u4ece\u5ba2\u6237\u4e0b\u5355\u3001\u5e93\u5b58\u66f4\u65b0\u3001\u53d1\u7968\u5f00\u7acb\uff0c\u5230\u4eba\u4e8b\u5f02\u52a8\u3001\u85aa\u8d44\u8ba1\u7b97\u3001\u62a5\u8868\u751f\u6210\uff0c\u8fd9\u4e9b\u7cfb\u7edf\u7684\u4ef7\u503c\u4e0d\u53ea\u662f\u5b58\u6570\u636e\uff0c\u800c\u5728\u4e8e\u80fd\u6839\u636e\u4e1a\u52a1\u903b\u8f91\u81ea\u52a8\u9a71\u52a8\u6d41\u7a0b\u3002\u6362\u53e5\u8bdd\u8bf4\uff0c\u6d41\u7a0b\u81ea\u52a8\u5316\u662f\u4fe1\u606f\u7cfb\u7edf\u7684\u7075\u9b42\uff0c\u4e5f\u662f\u4f01\u4e1a\u6570\u5b57\u5316\u843d\u5730\u7684\u5173\u952e\u3002<\/p>\n\n\n\n<p style=\"font-size:24px\"><br><strong>\u6d41\u7a0b\u81ea\u52a8\u5316\u4e0d\u7b49\u4e8e BPM<\/strong><\/p>\n\n\n\n<p>\u5f88\u591a\u4eba\u628a\u6d41\u7a0b\u81ea\u52a8\u5316\u8ddf BPM \u7cfb\u7edf\u753b\u4e0a\u7b49\u53f7\uff0c\u751a\u81f3\u4ee5\u4e3a\u7535\u5b50\u7b7e\u6838\u7cfb\u7edf\u5c31\u662f\u5168\u90e8\u3002\u5176\u5b9e BPM\uff08Business Process Management\uff09\u662f\u4e00\u79cd\u6d41\u7a0b\u7ba1\u7406\u65b9\u6cd5\u8bba\u548c\u6280\u672f\u67b6\u6784\uff0c\u5f3a\u8c03\u6d41\u7a0b\u8bbe\u8ba1\u3001\u6cbb\u7406\u3001\u76d1\u63a7\u548c\u4f18\u5316\u3002\u800c\u7535\u5b50\u7b7e\u6838\u7cfb\u7edf\u53ea\u662f BPM \u7684\u4e00\u79cd\u5e94\u7528\uff0c\u4e13\u6ce8\u4e8e\u6587\u4ef6\u5ba1\u6279\u548c\u7b7e\u6838\u6d41\u7a0b\u3002<\/p>\n\n\n\n<p>\u6d41\u7a0b\u81ea\u52a8\u5316\u8303\u56f4\u66f4\u5e7f\uff0c\u5b83\u53ef\u4ee5\u900f\u8fc7 RPA \u6a21\u62df\u4eba\u7c7b\u64cd\u4f5c\uff0c\u4e5f\u53ef\u4ee5\u900f\u8fc7 API \u4e32\u63a5\u7cfb\u7edf\uff0c\u751a\u81f3\u8ba9 AI Agent \u6839\u636e\u8bed\u610f\u548c\u60c5\u5883\u505a\u51b3\u7b56\u3002\u5bf9\u4e2d\u5c0f\u4f01\u4e1a\u6216\u7279\u5b9a\u90e8\u95e8\u6765\u8bf4\uff0c\u6d41\u7a0b\u81ea\u52a8\u5316\u53ef\u80fd\u53ea\u662f\u5c40\u90e8\u4efb\u52a1\uff0c\u4f8b\u5982\u81ea\u52a8\u6293\u53d6\u62a5\u4ef7\u5355\u3001\u5bc4\u9001\u901a\u77e5\u4fe1\u3001\u66f4\u65b0 Excel \u62a5\u8868\u7b49\uff0c\u8fd9\u4e9b\u5b8c\u5168\u4e0d\u9700\u8981\u5b8c\u6574\u7684\u6d41\u7a0b\u5efa\u6a21\uff0c\u53ea\u8981\u7528 RPA \u6216\u7b80\u5355\u7684 AI Agent \u5c31\u80fd\u641e\u5b9a\u3002<\/p>\n\n\n\n<p style=\"font-size:24px\"><br><strong>\u4ec0\u4e48\u65f6\u5019\u9700\u8981 BPM \u7cfb\u7edf\uff1f<\/strong><\/p>\n\n\n\n<p>\u4ee5\u4e0b\u51e0\u79cd\u60c5\u51b5\uff0cBPM \u6216\u7535\u5b50\u7b7e\u6838\u7cfb\u7edf\u5c31\u5f88\u91cd\u8981\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u8de8\u90e8\u95e8\u3001\u8de8\u7cfb\u7edf\u6d41\u7a0b<\/strong>\uff1a\u9700\u8981\u6e05\u695a\u5b9a\u4e49\u89d2\u8272\u548c\u6743\u9650\uff0c\u907f\u514d\u63a8\u8bff\u6216\u5361\u5173\uff0c\u4f8b\u5982\u91c7\u8d2d\u3001\u5408\u7ea6\u5ba1\u6279\u3001\u4ed8\u6b3e\u6d41\u7a0b\u3002<\/li>\n\n\n\n<li><strong>\u5408\u89c4\u6027\u548c\u7a3d\u6838\u9700\u6c42<\/strong>\uff1a\u4e0a\u5e02\u67dc\u516c\u53f8\u3001\u91d1\u878d\u673a\u6784\u6216\u653f\u5e9c\u5355\u4f4d\u5fc5\u987b\u4fdd\u7559\u5b8c\u6574\u7b7e\u6838\u7eaa\u5f55\uff0cBPM \u53ef\u81ea\u52a8\u5b58\u7535\u5b50\u7b7e\u7ae0\u548c\u6d41\u7a0b\u8bb0\u5f55\u3002<\/li>\n\n\n\n<li><strong>\u6d41\u7a0b\u6301\u7eed\u4f18\u5316\u4e0e KPI \u76d1\u63a7<\/strong>\uff1a\u7ba1\u7406\u8005\u9700\u8981\u5b9e\u65f6\u638c\u63e1\u6d41\u7a0b\u8fdb\u5ea6\u548c\u74f6\u9888\uff0cBPM \u63d0\u4f9b\u4eea\u8868\u677f\u4e0e\u62a5\u8868\uff0c\u5e76\u80fd\u505a\u6d41\u7a0b\u6316\u6398\uff08Process Mining\uff09\u4e0e\u4f18\u5316\u3002<\/li>\n\n\n\n<li><strong>\u4f8b\u5916\u5904\u7406\u4e0e\u52a8\u6001\u6d41\u7a0b<\/strong>\uff1a\u6d41\u7a0b\u4e0d\u662f\u5355\u4e00\u8def\u5f84\uff0c\u4f8b\u5982\u8bf7\u6b3e\u6d41\u7a0b\u53ef\u80fd\u56e0\u91d1\u989d\u3001\u90e8\u95e8\u3001\u6587\u4ef6\u4e0d\u9f50\u800c\u6709\u4e0d\u540c\u5ba1\u6279\u8def\u5f84\u3002<\/li>\n\n\n\n<li><strong>\u9ad8\u98ce\u9669\u6216\u9ad8\u4ef7\u503c\u51b3\u7b56<\/strong>\uff1a\u5982\u5927\u578b\u5236\u9020\u4e1a\u91c7\u8d2d\u3001\u91d1\u878d\u8d37\u6b3e\u5ba1\u6279\u3001\u653f\u5e9c\u516c\u6587\u7b7e\u6838\uff0c\u9700\u591a\u5c42\u7ea7\u5ba1\u6279\u548c\u4e25\u8c28\u7ba1\u7406\u3002<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:24px\"><strong>AI Agent \u548c RPA \u80fd\u505a\u4ec0\u4e48\uff1f<\/strong><\/p>\n\n\n\n<p>\u5982\u679c\u6d41\u7a0b\u7b80\u5355\u3001\u5355\u4e00\u4efb\u52a1\u3001\u65e0\u590d\u6742\u5ba1\u6279\u3001\u4e0d\u9700\u8981\u957f\u671f\u76d1\u63a7\u6216\u7248\u672c\u7ba1\u7406\uff0c\u5c31\u53ef\u4ee5\u4e0d\u7528 BPM \u7cfb\u7edf\uff0c\u7528 RPA \u6216 AI Agent \u5c31\u80fd\u641e\u5b9a\u3002\u4f8b\u5982\uff1a\u81ea\u52a8\u4e0b\u8f7d\u62a5\u8868\u3001\u5bc4\u9001\u63d0\u9192\u4fe1\u3001\u66f4\u65b0\u6570\u636e\u5e93\u5b57\u6bb5\u3001\u8f6c\u6362\u6587\u4ef6\u683c\u5f0f\u7b49\u3002<\/p>\n\n\n\n<p style=\"font-size:24px\"><strong>RPA&nbsp;\u7684\u5178\u578b\u5e94\u7528<\/strong>\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u81ea\u52a8\u767b\u5165 ERP \u4e0b\u8f7d\u6708\u7ed3\u62a5\u8868\uff0c\u5bc4\u9001\u7ed9\u8d22\u52a1\u7fa4\u7ec4<\/li>\n\n\n\n<li>\u628a CRM \u5ba2\u6237\u6570\u636e\u5bfc\u51fa\uff0c\u6574\u5408\u5230 Excel \u6216 Power BI<\/li>\n\n\n\n<li>\u81ea\u52a8\u4e0a\u4f20\u6570\u636e\u5230\u7a0e\u52a1\u7cfb\u7edf<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:24px\"><strong>AI Agent&nbsp;\u7684\u5178\u578b\u5e94\u7528<\/strong>\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u81ea\u52a8\u5206\u7c7b\u548c\u56de\u590d\u5ba2\u6237\u5e38\u89c1\u95ee\u9898\u3002\n<ul class=\"wp-block-list\">\n<li>\u5ba1\u9605\u5408\u7ea6\u6216\u6295\u6807\u6587\u4ef6\uff0c\u6807\u8bb0\u6f5c\u5728\u98ce\u9669\u3002<\/li>\n\n\n\n<li>\u5206\u6790\u9879\u76ee\u8fdb\u5ea6\uff0c\u63d0\u9192\u8d1f\u8d23\u4eba\u5373\u5c06\u5230\u671f\u7684\u5de5\u4f5c\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:24px\"><strong>AI Agent&nbsp;\u4e0e RPA \u7ec4\u5408\u5e94\u7528<\/strong>\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u81ea\u52a8\u6293\u53d6\u90ae\u4ef6\u9644\u4ef6\u5e76\u5206\u7c7b\u50a8\u5b58\u3002\n<ul class=\"wp-block-list\">\n<li>\u6839\u636e\u5ba2\u6237\u8be2\u95ee\uff0c\u81ea\u52a8\u56de\u590d FAQ \u6216\u8f6c\u6d3e\u4eba\u5de5\u5ba2\u670d\u3002<\/li>\n\n\n\n<li>\u81ea\u52a8\u586b\u5728\u7ebf\u8868\u5355\u5e76\u63d0\u4ea4\u3002<\/li>\n\n\n\n<li>\u6839\u636e Excel \u6570\u636e\u66f4\u65b0 ERP \u7cfb\u7edf\u3002<\/li>\n\n\n\n<li>\u626b\u63cf\u53d1\u7968\u5e76\u6bd4\u5bf9\u91c7\u8d2d\u5355\u3002<\/li>\n\n\n\n<li>\u8bed\u97f3\u6307\u4ee4\u64cd\u4f5c\u7cfb\u7edf\uff08\u67e5\u5e93\u5b58\u3001\u4e0b\u8ba2\u5355\uff09\u3002<\/li>\n\n\n\n<li>\u81ea\u52a8\u751f\u6210\u62a5\u8868\u5e76\u5bc4\u9001\u6307\u5b9a\u4eba\u5458\u3002<\/li>\n\n\n\n<li>\u6839\u636e\u793e\u7fa4\u4e92\u52a8\u89e6\u53d1\u8425\u9500\u6d3b\u52a8\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:24px\"><br><strong>BPM + AI Agent + RPA = <\/strong><strong>\u65b0\u4e00\u4ee3 BPM \u7cfb\u7edf<\/strong><\/p>\n\n\n\n<p>\u65b0\u4e00\u4ee3 BPM \u4e0d\u53ea\u662f\u6d41\u7a0b\u8bbe\u8ba1\u548c\u76d1\u63a7\u5de5\u5177\uff0c\u800c\u662f\u6574\u5408 AI Agent \u548c RPA \u7684\u667a\u80fd\u6d41\u7a0b\u5e73\u53f0\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>BPM<\/strong>\uff1a\u8d1f\u8d23\u6d41\u7a0b\u5efa\u6a21\u548c\u6cbb\u7406\u3002<\/li>\n\n\n\n<li><strong>RPA<\/strong>\uff1a\u8d1f\u8d23\u4efb\u52a1\u81ea\u52a8\u6267\u884c\u3002<\/li>\n\n\n\n<li><strong>AI Agent<\/strong>\uff1a\u8d1f\u8d23\u8bed\u610f\u7406\u89e3\u548c\u51b3\u7b56\u63a8\u7406\u3002<\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:24px\"><br><strong>\u6d41\u7a0b\u81ea\u52a8\u5316\u7684\u672a\u6765\uff1a\u8d85\u667a\u52a8\u5316<\/strong><\/p>\n\n\n\n<p>\u6d41\u7a0b\u81ea\u52a8\u5316\u5df2\u4ece\u89c4\u5219\u9a71\u52a8\u3001\u811a\u672c\u6267\u884c\uff0c\u8fdb\u5316\u5230 AI \u9a71\u52a8\u3001\u8bed\u610f\u7406\u89e3\u548c\u52a8\u6001\u51b3\u7b56\u3002BPM\u3001RPA \u548c AI Agent \u7684\u6574\u5408\uff0c\u5c31\u662f\u6240\u8c13\u7684&nbsp;<strong>\u8d85\u667a\u52a8\u5316\uff08Hyper 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